Nutrilans Delivery Policy
Our standard delivery charge is £1.50 for orders up to 5 packets for UK.
Delivery charge for the countries of EU is £14.90 up to 50 boxes.
All orders received before 2pm will normally be processed and dispatched the same day. Where this is not possible, it will be dispatched from us the following working day. Although we dispatch our orders on a 48 hour service, please allow up to 10 working days for delivery.
No Question, 7-day Returns
Nutrilans offers a full refund on any item for any reason, up to a maximum of 7 days from the customer's receipt of goods.
Any refund will be made via the same payment method used in the original transaction, and will be made within 7 days of receiving the returned goods.
Nutrilans will replace any faulty item with the same product within the first 30 days. This includes all costs associated with delivery and return of the faulty product. Goods should be returned as per our Returns Procedure.
Damaged in Delivery
All returns should be addressed to:
Please note that responsibility for returning all goods lies with the customer. For this reason, we recommend using a recorded method of posting. Parcels should be carefully packaged, should have the address clearly printed and should contain a copy of your original delivery documentation.
Please note, this is the only means by which an item can be returned to Nutrilans.